Refund & Cancellation Policy
Last Updated: March 17, 2025
We stand by the effectiveness of AlexEdge but understand that circumstances may change. This policy outlines our refund and cancellation terms.
1. Subscription & Service Fees
- AlexEdge may have a subscription-based component. You agree to recurring billing at the selected plan rate.
- Fees are billed in advance on a monthly basis.
2. Refund Policy
Eligible Refunds
๐ฐ We offer refunds only in the following cases:
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If you cancel within the first 3 days of signing up.
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If the service is unavailable for more than 5 consecutive days due to a technical failure on our part.
๐ซ No Refunds Will Be Issued If:
- You change your mind after the refund window.
- You fail to use the service but do not cancel.
- You violate our Terms of Use.
3. How to Cancel
You may cancel your subscription at any time by:
๐ง Emailing support@downstreamdm.com with your account details.
4. Refund Processing
- Approved refunds will be processed within [7] business days to the original payment method.
- We are not responsible for delays caused by payment processors.